Last updated: June 19, 2026
•Returns are accepted only for products that are damaged during transit.
•Requests for returns or exchanges must be made within 7 working days of delivery.
•Products received in a damaged condition due to transit.
•Claims reported within 7 working days of delivery.
•Claims supported by a valid 360° unboxing video.
The following items are not eligible for return:
•Products damaged after delivery.
•Products showing signs of use, wear, alteration, or improper handling.
•Claims made without a 360° unboxing video.
•Claims reported after 7 working days from the date of delivery.
•Orders placed incorrectly by the customer (wrong product, design, color, size, etc.).
•Change-of-mind purchases.
•Products purchased during clearance, sale, or special promotional offers .
•Contact us within 7 working days of delivery.
•Share your order details along with a 360° unboxing video clearly showing the damage.
•Our team will review the claim.
•If the claim is approved, exchange instructions will be provided.
•Once verified, a replacement product will be dispatched.
Once we receive and inspect your returned item, we will:
•We do not offer refunds.
•Only exchanges for verified transit-damaged items are available, subject to our Exchange Policy.
If you would like to exchange an item for a different size, color, or style, please contact us within 7 days of delivery. Exchanges are subject to availability and may require additional shipping charges.
If you receive a damaged or defective item, please contact us immediately at @atara.adornments or +918129836481. We will arrange for a replacement or full refund at no cost to you.
Return shipping costs are the responsibility of the customer unless the item was damaged or defective, or if we made an error in your order.
In some cases, we may offer store credit instead of a monetary refund. Store credit can be used for future purchases and does not expire.
If you have any questions about our return policy, please contact us at:
•Through our Instagram page
